Summary
The global Contact Center Outsourcing Market is expected to witness a CAGR of xx% over the forecast period 2020-2026 and is expected to reach US$ xx million in 2026, from US$ xx million in 2019.
The Contact Center Outsourcing Market report highlights product development and growth strategies such as merger and acquisition adopted by market players along with SWOT Analysis, PEST and Porter’s Five Forces analyses of the Contact Center Outsourcing Market, which highlight the strengths, weaknesses, opportunities, and commination of key companies. Moreover, the report offers two distinct market forecasts, one from the perspective of the producer and another from that of the consumer.
The various contributors involved in the value chain of the product include manufacturers, suppliers, distributors, intermediaries, and customers.
The Key Manufacturers covered in this Report:-
- IBM
- HP
- Sitel
- Teleperformance
- Xerox Corporation
- CGS Inc
- HGS
- Datamark, Inc
- Infinit Contact
- Five9
- VADS
- Alorica
- Invensis
- Transcosmos
By the Product Type, the market is primarily segmented into:
- Email Support
- Chat Support
- Voice Over IP (VoIP)
- Website Support
- Others
By Applications, the market is segmented into:
- BFSI
- Retail
- Government
- IT & Telecommunication
- Defense Aerospace & Intelligence
- Manufacturing
- Others
The Report covers the following Regions:
- North America
- United States
- Canada
- Mexico
- Asia Pacific
- China
- Japan
- South Korea
- India
- Australia
- Indonesia
- Thailand
- Malaysia
- Philippines
- Vietnam
- Europe
- Germany
- France
- UK
- Italy
- Russia
- Central & South America
- Middle East & Africa
- Turkey
- GCC Countries
- Egypt
- South Africa
Objective of the Contact Center Outsourcing Market Report:
- To assess the size of the market by value and volume
- Analyze the Contact Center Outsourcing Market in terms of regions and major countries
- Highlight recent developments and trends in the market
- Offer perceptive data regarding major market players in terms of key developments, strategies, and product portfolio
- Determine share of the Contact Center Outsourcing Market in terms of various segments such as by product type, application, and end-user
- Offer accurate projection of the market for the forecast period using state-of –the-art tools and the current primary and secondary research approaches
- Discuss major factors that impact growth of the Contact Center Outsourcing Market
The Contact Center Outsourcing Market engages the readers with all pivotal approaches to understand their position in the industry based on revenue or sales growth. The report efficiently evaluates the Contact Center Outsourcing Market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competition in the market. The information in the report is backed by annual company reports, financial reports, press releases, regulatory databases, government documents, and statistical databases.
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Key Stakeholders:
- Material suppliers/wholesalers
- Market Distributors/traders
- Regulatory bodies
- Research organizations, and consulting firms
- Commercial research & developments (R&D)
- Trade associations and industry bodies
- Importers and exporters
- End-use industries
Available Customizations:
Custom research is one of the most crucial components of the business strategy that helps an organization gain insight into specific business sector, aligned with its specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.
Table of Contents
Contact Center Outsourcing Market Report by Company, Regions, Types and Applications, Global Status and Forecast to 2025
1 Industry Overview of Contact Center Outsourcing
1.1 Contact Center Outsourcing Market Overview
1.1.1 Contact Center Outsourcing Product Scope
1.1.2 Market Status and Outlook
1.2 Global Contact Center Outsourcing Market Size and Analysis by Regions
1.2.1 North America
1.2.2 Europe
1.2.3 China
1.2.4 Rest of Asia Pacific
1.2.5 Central & South America
1.2.6 Middle East & Africa
1.3 Contact Center Outsourcing Market by Type
1.3.1 Global Contact Center Outsourcing Revenue (Million US$) and Growth Comparison by Type (2014-2025)
1.3.2 Global Contact Center Outsourcing Revenue Market Share by Type in 2018
1.3.3 Email Support
1.3.4 Chat Support
1.3.5 Voice Over IP (VoIP)
1.3.6 Website Support
1.3.7 Others
1.4 Contact Center Outsourcing Market by End Users/Application
1.4.1 BFSI
1.4.2 Retail
1.4.3 Government
1.4.4 IT & Telecommunication
1.4.5 Defense Aerospace & Intelligence
1.4.6 Manufacturing
1.4.7 Others
2 Global Contact Center Outsourcing Competition Analysis by Players
2.1 Global Contact Center Outsourcing Market Size (Million US$) by Players (2014-2019)
2.2 Competitive Status
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 Mergers & Acquisitions, Expansion Plans
3 Company (Top Players) Profiles and Key Data
3.1 IBM
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.1.5 Recent Developments
3.2 HP
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.2.5 Recent Developments
3.3 Sitel
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.3.5 Recent Developments
3.4 Teleperformance
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.4.5 Recent Developments
3.5 Xerox Corporation
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.5.5 Recent Developments
3.6 CGS Inc
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.6.5 Recent Developments
3.7 HGS
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.7.5 Recent Developments
3.8 Datamark, Inc
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.8.5 Recent Developments
3.9 Infinit Contact
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.9.5 Recent Developments
3.10 Five9
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Contact Center Outsourcing Revenue (Value) (2014-2019)
3.10.5 Recent Developments
3.11 VADS
3.12 Alorica
3.13 Invensis
3.14 Transcosmos
4 Global Contact Center Outsourcing Market Size by Type and Application (2014-2019)
4.1 Global Contact Center Outsourcing Market Size by Type (2014-2019)
4.2 Global Contact Center Outsourcing Market Size by Application (2014-2019)
4.3 Potential Application of Contact Center Outsourcing in Future
4.4 Top Consumer/End Users of Contact Center Outsourcing
5 North America Contact Center Outsourcing Development Status and Outlook
5.1 North America Contact Center Outsourcing Market Size (2014-2019)
5.2 North America Contact Center Outsourcing Market Size and Market Share by Players (2014-2019)
5.3 North America Contact Center Outsourcing Market Size by Application (2014-2019)
6 Europe Contact Center Outsourcing Development Status and Outlook
6.1 Europe Contact Center Outsourcing Market Size (2014-2019)
6.2 Europe Contact Center Outsourcing Market Size and Market Share by Players (2014-2019)
6.3 Europe Contact Center Outsourcing Market Size by Application (2014-2019)
7 China Contact Center Outsourcing Development Status and Outlook
7.1 China Contact Center Outsourcing Market Size (2014-2019)
7.2 China Contact Center Outsourcing Market Size and Market Share by Players (2014-2019)
7.3 China Contact Center Outsourcing Market Size by Application (2014-2019)
8 Rest of Asia Pacific Contact Center Outsourcing Development Status and Outlook
8.1 Rest of Asia Pacific Contact Center Outsourcing Market Size (2014-2019)
8.2 Rest of Asia Pacific Contact Center Outsourcing Market Size and Market Share by Players (2014-2019)
8.3 Rest of Asia Pacific Contact Center Outsourcing Market Size by Application (2014-2019)
9 Central & South America Contact Center Outsourcing Development Status and Outlook
9.1 Central & South America Contact Center Outsourcing Market Size (2014-2019)
9.2 Central & South America Contact Center Outsourcing Market Size and Market Share by Players (2014-2019)
9.3 Central & South America Contact Center Outsourcing Market Size by Application (2014-2019)
10 Middle East & Africa Contact Center Outsourcing Development Status and Outlook
10.1 Middle East & Africa Contact Center Outsourcing Market Size (2014-2019)
10.2 Middle East & Africa Contact Center Outsourcing Market Size and Market Share by Players (2014-2019)
10.3 Middle East & Africa Contact Center Outsourcing Market Size by Application (2014-2019)
11 Market Forecast by Regions and Application (2019-2025)
11.1 Global Contact Center Outsourcing Market Size by Regions (2019-2025)
11.1.1 North America Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.1.2 Europe Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.1.3 China Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.1.4 Rest of Asia Pacific Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.1.5 Central & South America Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.1.6 Middle East & Africa Contact Center Outsourcing Revenue and Growth Rate (2019-2025)
11.2 Global Contact Center Outsourcing Market Size by Application (2019-2025)
11.3 The Market Drivers in Future
12 Contact Center Outsourcing Market Dynamics
12.1 Industry Trends
12.2 Market Drivers
12.3 Market Challenges
12.4 Porters Five Forces Analysis
13 Research Finding /Conclusion
14 Methodology and Data Source
14.1 Methodology/Research Approach
14.1.1 Research Programs/Design
14.1.2 Market Size Estimation
14.1.3 Market Breakdown and Data Triangulation
14.2 Data Source
14.2.1 Secondary Sources
14.2.2 Primary Sources
14.3 Disclaimer
14.4 Author List
List of Table
List of Tables and Figures
Figure Global Contact Center Outsourcing Market Size (Million USD) Status and Outlook (2014-2025)
Table Global Contact Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2014-2025)
Figure Global Contact Center Outsourcing Market Share by Regions (2014-2019)
Figure North America Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2014-2019)
Figure Europe Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2014-2019)
Figure China Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2014-2019)
Figure Rest of Asia Pacific Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2014-2019)
Figure Central & South America Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2014-2019)
Figure Middle East & Africa Contact Center Outsourcing Market Size (Million USD) and Growth Rate (2014-2019)
Figure Global Contact Center Outsourcing Market Share by Type in 2018 & 2025
Figure Email Support Market Size (Million USD) and Growth Rate (2014-2019)
Figure Chat Support Market Size (Million USD) and Growth Rate (2014-2019)
Figure Voice Over IP (VoIP) Market Size (Million USD) and Growth Rate (2014-2019)
Figure Website Support Market Size (Million USD) and Growth Rate (2014-2019)
Figure Others Market Size (Million USD) and Growth Rate (2014-2019)
Table Global Contact Center Outsourcing Market Size (Million US$) Comparison by Application (2014-2025)
Figure Global Contact Center Outsourcing Market Share by Application in 2018 & 2025
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in BFSI (2014-2019)
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Retail (2014-2019)
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Government (2014-2019)
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in IT & Telecommunication (2014-2019)
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Defense Aerospace & Intelligence (2014-2019)
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Manufacturing (2014-2019)
Figure Contact Center Outsourcing Market Size (Million USD) and Growth Rate in Others (2014-2019)
Table Global Contact Center Outsourcing Revenue (Million US$) by Players (2014-2019)
Table Global Contact Center Outsourcing Revenue Market Share by Players (2014-2019)
Eigure Contact Center Outsourcing Market Size Share by Players in 2018
Table Global Contact Center Outsourcing Manufacturers Market Concentration Ratio (CR5 and HHI)
Figure Global Top 5 Players Contact Center Outsourcing Market Share in 2018
Figure Global Top 10 Players Contact Center Outsourcing Market Share in 2018
Table Contact Center Outsourcing Key Players Product/Service
Table Mergers & Acquisitions, Expansion Plans
Table IBM Basic Information List
Table IBM Description and Business Overview
Table IBM Contact Center Outsourcing Products, Services and Solutions
Table Revenue (Million US$) in Contact Center Outsourcing Business of IBM (2014-2019)
Table IBM Contact Center Outsourcing Recent Developments
Table HP Basic Information List
Table HP Description and Business Overview
Table HP Contact Center Outsourcing Products, Services and Solutions
Table Revenue (Million US$) in Contact Center Outsourcing Business of HP (2014-2019)
Table HP Contact Center Outsourcing Recent Developments
Table Sitel Basic Information List
Table Sitel Description and Business Overview
Table Sitel Contact Center Outsourcing Products, Services and Solutions
Table Revenue (Million US$) in Contact Center Outsourcing Business of Sitel (2014-2019)
Table Sitel Contact Center Outsourcing Recent Developments
Table Teleperformance Basic Information List
Table Teleperformance Description and Business Overview
Table Teleperformance Contact Center Outsourcing Products, Services and Solutions
Table Revenue (Million US$) in Contact Center Outsourcing Business of Teleperformance (2014-2019)
Table Teleperformance Contact Center Outsourcing Recent Developments
Table Xerox Corporation Basic Information List
Table Xerox Corporation Description and Business Overview
Table Xerox Corporation Contact Center Outsourcing Products, Services and Solutions
Table Revenue (Million US$) in Contact Center Outsourcing Business of Xerox Corporation (2014-2019)
Table Xerox Corporation Contact Center Outsourcing Recent Developments
Table CGS Inc Basic Information List
Table CGS Inc Description and Business Overview
Table CGS Inc Contact Center Outsourcing Products, Services and Solutions
Table Revenue (Million US$) in Contact Center Outsourcing Business of CGS Inc (2014-2019)
Table CGS Inc Contact Center Outsourcing Recent Developments
Table HGS Basic Information List
Table HGS Description and Business Overview
Table HGS Contact Center Outsourcing Products, Services and Solutions
Table Revenue (Million US$) in Contact Center Outsourcing Business of HGS (2014-2019)
Table HGS Contact Center Outsourcing Recent Developments
Table Datamark, Inc Basic Information List
Table Datamark, Inc Description and Business Overview
Table Datamark, Inc Contact Center Outsourcing Products, Services and Solutions
Table Revenue (Million US$) in Contact Center Outsourcing Business of Datamark, Inc (2014-2019)
Table Datamark, Inc Contact Center Outsourcing Recent Developments
Table Infinit Contact Basic Information List
Table Infinit Contact Description and Business Overview
Table Infinit Contact Contact Center Outsourcing Products, Services and Solutions
Table Revenue (Million US$) in Contact Center Outsourcing Business of Infinit Contact (2014-2019)
Table Infinit Contact Contact Center Outsourcing Recent Developments
Table Five9 Basic Information List
Table Five9 Description and Business Overview
Table Five9 Contact Center Outsourcing Products, Services and Solutions
Table Revenue (Million US$) in Contact Center Outsourcing Business of Five9 (2014-2019)
Table Five9 Contact Center Outsourcing Recent Developments
Table VADS Basic Information List
Table Alorica Basic Information List
Table Invensis Basic Information List
Table Transcosmos Basic Information List
Table Global Contact Center Outsourcing Market Size by Type (2014-2019) (Million US$)
Figure Global Contact Center Outsourcing Revenue Market Share by Type in 2018
Table Global Contact Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Figure Global Contact Center Outsourcing Revenue Market by Application in 2018
Table Top Consumer/End Users of Contact Center Outsourcing
Figure North America Contact Center Outsourcing Market Size and Growth Rate(2014-2019) (Million USD)
Table North America Contact Center Outsourcing Market Size by Players (2014-2019)(Million US$)
Figure North America Contact Center Outsourcing Market Size Share by Players in 2018
Table North America Contact Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Figure North America Contact Center Outsourcing Revenue Market Share by Application (2014-2019)
Figure North America Contact Center Outsourcing Market Size Share by Application in 2018
Figure Europe Contact Center Outsourcing Market Size and Growth Rate(2014-2019) (Million USD)
Table Europe Contact Center Outsourcing Market Size by Players (2014-2019)(Million US$)
Figure Europe Contact Center Outsourcing Market Size Share by Players in 2018
Table Europe Contact Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Figure Europe Contact Center Outsourcing Revenue Market Share by Application (2014-2019)
Figure Europe Contact Center Outsourcing Market Size Share by Application in 2018
Figure China Contact Center Outsourcing Market Size and Growth Rate(2014-2019) (Million USD)
Table China Contact Center Outsourcing Market Size by Players (2014-2019)(Million US$)
Figure China Contact Center Outsourcing Market Size Share by Players in 2018
Table China Contact Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Figure China Contact Center Outsourcing Revenue Market Share by Application (2014-2019)
Figure China Contact Center Outsourcing Market Size Share by Application in 2018
Figure Rest of Asia Pacific Contact Center Outsourcing Market Size and Growth Rate(2014-2019) (Million USD)
Table Rest of Asia Pacific Contact Center Outsourcing Market Size by Players (2014-2019)(Million US$)
Figure Rest of Asia Pacific Contact Center Outsourcing Market Size Share by Players in 2018
Table Rest of Asia Pacific Contact Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Figure Rest of Asia Pacific Contact Center Outsourcing Revenue Market Share by Application (2014-2019)
Figure Rest of Asia Pacific Contact Center Outsourcing Market Size Share by Application in 2018
Figure Central & South America Contact Center Outsourcing Market Size and Growth Rate(2014-2019) (Million USD)
Table Central & South America Contact Center Outsourcing Market Size by Players (2014-2019)(Million US$)
Figure Central & South America Contact Center Outsourcing Market Size Share by Players in 2018
Table Central & South America Contact Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Figure Central & South America Contact Center Outsourcing Revenue Market Share by Application (2014-2019)
Figure Central & South America Contact Center Outsourcing Market Size Share by Application in 2018
Figure Middle East & Africa Contact Center Outsourcing Market Size and Growth Rate(2014-2019) (Million USD)
Table Middle East & Africa Contact Center Outsourcing Market Size by Players (2014-2019)(Million US$)
Figure Middle East & Africa Contact Center Outsourcing Market Size Share by Players in 2018
Table Middle East & Africa Contact Center Outsourcing Market Size by Application (2014-2019) (Million US$)
Figure Middle East & Africa Contact Center Outsourcing Revenue Market Share by Application (2014-2019)
Figure Middle East & Africa Contact Center Outsourcing Market Size Share by Application in 2018
Figure Global Contact Center Outsourcing Market Size and Growth Rate (Value) (2019-2025) (Million US$)
Table Global Contact Center Outsourcing Market Size by Regions (2019-2025) (Million US$)
Figure Global Contact Center Outsourcing Market Size Share by Regions (2019-2025)
Figure Global Contact Center Outsourcing Market Size Share by Regions in 2025
Figure North America Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Figure Europe Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Figure China Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Figure Rest of Asia Pacific Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Figure Central & South America Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Figure Middle East & Africa Contact Center Outsourcing Revenue (Million USD) and Growth Rate (2019-2025)
Table Global Contact Center Outsourcing Market Size by Application (2019-2025) (Million USD)
Figure Global Contact Center Outsourcing Market Size by Application (2019-2025)
Figure Global Contact Center Outsourcing Market Size by Application in 2025
Table Global Contact Center Outsourcing Market Size by Type (2019-2025) (Million US$)
Figure Global Contact Center Outsourcing Market Size by Type (2019-2025)
Figure Global Contact Center Outsourcing Market Size by Type in 2025
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure Porter's Five Forces Analysis
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
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