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Telecom and IT industry

Contact Center Quality Assurance Software Market 2020 By Manufacturers, Regions, Type, And Application, Forecast To 2026

  • Code : SMI20570
  • Pages : 91
  • Date : Feb, 2020
  • Category : Telecom and IT
  • Publisher : SMI
  • Format : SMI PPT FormatSMI PDF Format

  • Purchase Options

 

Summary

The global Contact Center Quality Assurance Software Market is expected to witness a CAGR of xx% over the forecast period 2020-2026 and is expected to reach US$ xx million in 2026, from US$ xx million in 2019. 

The Contact Center Quality Assurance Software Market report highlights product development and growth strategies such as merger and acquisition adopted by market players along with SWOT Analysis, PEST and Porter’s Five Forces analyses of the Contact Center Quality Assurance Software Market, which highlight the strengths, weaknesses, opportunities, and commination of key companies. Moreover, the report offers two distinct market forecasts, one from the perspective of the producer and another from that of the consumer.

The various contributors involved in the value chain of the product include manufacturers, suppliers, distributors, intermediaries, and customers.

The Key Manufacturers covered in this Report:-

  • Talkdesk
  • Arcaris
  • CloudTalk
  • CallSource
  • Scorebuddy
  • Adtrib
  • Aspect Software
  • Enghouse Interactive
  • EvaluAgent
  • Qualitista

By the Product Type, the market is primarily segmented into:

  • On-premise
  • Cloud-based

By Applications, the market is segmented into:

  • Individual
  • Enterprise
  • Others

The Report covers the following Regions:

  • North America
    • United States
    • Canada
    • Mexico
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • India
    • Australia
    • Indonesia
    • Thailand
    • Malaysia
    • Philippines
    • Vietnam
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Russia
  • Central & South America
    • Brazil
  • Middle East & Africa
    • Turkey
    • GCC Countries
    • Egypt
    • South Africa

Objective of the Contact Center Quality Assurance Software Market Report:

  • To assess the size of the market by value and volume
  • Analyze the Contact Center Quality Assurance Software Market in terms of regions and major countries
  • Highlight recent developments and trends in the market
  • Offer perceptive data regarding major market players in terms of key developments, strategies, and product portfolio
  • Determine share of the Contact Center Quality Assurance Software Market in terms of various segments such as by product type, application, and end-user
  • Offer accurate projection of the market for the forecast period using state-of –the-art tools and the current primary and secondary research approaches
  • Discuss major factors that impact growth of the Contact Center Quality Assurance Software Market

The Contact Center Quality Assurance Software Market engages the readers with all pivotal approaches to understand their position in the industry based on revenue or sales growth. The report efficiently evaluates the Contact Center Quality Assurance Software Market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competition in the market. The information in the report is backed by annual company reports, financial reports, press releases, regulatory databases, government documents, and statistical databases.

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders:

  • Material suppliers/wholesalers
  • Market Distributors/traders
  • Regulatory bodies
  • Research organizations, and consulting firms
  • Commercial research & developments (R&D)
  • Trade associations and industry bodies
  • Importers and exporters
  • End-use industries

Available Customizations:

Custom research is one of the most crucial components of the business strategy that helps an organization gain insight into specific business sector, aligned with its specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Contact Center Quality Assurance Software Market Size Growth Rate by Type (2014-2025)
1.4.2 On-premise
1.4.3 Cloud-based
1.5 Market by Application
1.5.1 Global Contact Center Quality Assurance Software Market Share by Application (2019-2025)
1.5.2 Individual
1.5.3 Enterprise
1.5.4 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Contact Center Quality Assurance Software Market Size
2.2 Contact Center Quality Assurance Software Growth Trends by Regions
2.2.1 Contact Center Quality Assurance Software Market Size by Regions (2019-2025)
2.2.2 Contact Center Quality Assurance Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porters Five Forces Analysis

3 Market Share by Key Players
3.1 Contact Center Quality Assurance Software Market Size by by Players
3.1.1 Global Contact Center Quality Assurance Software Revenue by by Players (2014-2019)
3.1.2 Global Contact Center Quality Assurance Software Revenue Market Share by by Players (2014-2019)
3.1.3 Global Contact Center Quality Assurance Software Market Concentration Ratio (CR5 and HHI)
3.2 Contact Center Quality Assurance Software Key Players Head office and Area Served
3.3 Key Players Contact Center Quality Assurance Software Product/Solution/Service
3.4 Date of Enter into Contact Center Quality Assurance Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Contact Center Quality Assurance Software Market Size by Type (2014-2019)
4.2 Global Contact Center Quality Assurance Software Market Size by Application (2014-2019)

5 North America
5.1 North America Contact Center Quality Assurance Software Market Size (2014-2019)
5.2 Contact Center Quality Assurance Software Key Players in North America
5.3 North America Contact Center Quality Assurance Software Market Size by Type
5.4 North America Contact Center Quality Assurance Software Market Size by Application

6 Europe
6.1 Europe Contact Center Quality Assurance Software Market Size (2014-2019)
6.2 Contact Center Quality Assurance Software Key Players in Europe
6.3 Europe Contact Center Quality Assurance Software Market Size by Type
6.4 Europe Contact Center Quality Assurance Software Market Size by Application

7 China
7.1 China Contact Center Quality Assurance Software Market Size (2014-2019)
7.2 Contact Center Quality Assurance Software Key Players in China
7.3 China Contact Center Quality Assurance Software Market Size by Type
7.4 China Contact Center Quality Assurance Software Market Size by Application

8 Japan
8.1 Japan Contact Center Quality Assurance Software Market Size (2014-2019)
8.2 Contact Center Quality Assurance Software Key Players in Japan
8.3 Japan Contact Center Quality Assurance Software Market Size by Type
8.4 Japan Contact Center Quality Assurance Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Contact Center Quality Assurance Software Market Size (2014-2019)
9.2 Contact Center Quality Assurance Software Key Players in Southeast Asia
9.3 Southeast Asia Contact Center Quality Assurance Software Market Size by Type
9.4 Southeast Asia Contact Center Quality Assurance Software Market Size by Application

10 India
10.1 India Contact Center Quality Assurance Software Market Size (2014-2019)
10.2 Contact Center Quality Assurance Software Key Players in India
10.3 India Contact Center Quality Assurance Software Market Size by Type
10.4 India Contact Center Quality Assurance Software Market Size by Application

11 Central & South America
11.1 Central & South America Contact Center Quality Assurance Software Market Size (2014-2019)
11.2 Contact Center Quality Assurance Software Key Players in Central & South America
11.3 Central & South America Contact Center Quality Assurance Software Market Size by Type
11.4 Central & South America Contact Center Quality Assurance Software Market Size by Application

12 International Players Profiles
12.1 Talkdesk
12.1.1 Talkdesk Company Details
12.1.2 Company Description and Business Overview
12.1.3 Contact Center Quality Assurance Software Introduction
12.1.4 Talkdesk Revenue in Contact Center Quality Assurance Software Business (2014-2019))
12.1.5 Talkdesk Recent Development
12.2 Arcaris
12.2.1 Arcaris Company Details
12.2.2 Company Description and Business Overview
12.2.3 Contact Center Quality Assurance Software Introduction
12.2.4 Arcaris Revenue in Contact Center Quality Assurance Software Business (2014-2019)
12.2.5 Arcaris Recent Development
12.3 CloudTalk
12.3.1 CloudTalk Company Details
12.3.2 Company Description and Business Overview
12.3.3 Contact Center Quality Assurance Software Introduction
12.3.4 CloudTalk Revenue in Contact Center Quality Assurance Software Business (2014-2019)
12.3.5 CloudTalk Recent Development
12.4 CallSource
12.4.1 CallSource Company Details
12.4.2 Company Description and Business Overview
12.4.3 Contact Center Quality Assurance Software Introduction
12.4.4 CallSource Revenue in Contact Center Quality Assurance Software Business (2014-2019)
12.4.5 CallSource Recent Development
12.5 Scorebuddy
12.5.1 Scorebuddy Company Details
12.5.2 Company Description and Business Overview
12.5.3 Contact Center Quality Assurance Software Introduction
12.5.4 Scorebuddy Revenue in Contact Center Quality Assurance Software Business (2014-2019)
12.5.5 Scorebuddy Recent Development
12.6 Adtrib
12.6.1 Adtrib Company Details
12.6.2 Company Description and Business Overview
12.6.3 Contact Center Quality Assurance Software Introduction
12.6.4 Adtrib Revenue in Contact Center Quality Assurance Software Business (2014-2019)
12.6.5 Adtrib Recent Development
12.7 Aspect Software
12.7.1 Aspect Software Company Details
12.7.2 Company Description and Business Overview
12.7.3 Contact Center Quality Assurance Software Introduction
12.7.4 Aspect Software Revenue in Contact Center Quality Assurance Software Business (2014-2019)
12.7.5 Aspect Software Recent Development
12.8 Enghouse Interactive
12.8.1 Enghouse Interactive Company Details
12.8.2 Company Description and Business Overview
12.8.3 Contact Center Quality Assurance Software Introduction
12.8.4 Enghouse Interactive Revenue in Contact Center Quality Assurance Software Business (2014-2019)
12.8.5 Enghouse Interactive Recent Development
12.9 EvaluAgent
12.9.1 EvaluAgent Company Details
12.9.2 Company Description and Business Overview
12.9.3 Contact Center Quality Assurance Software Introduction
12.9.4 EvaluAgent Revenue in Contact Center Quality Assurance Software Business (2014-2019)
12.9.5 EvaluAgent Recent Development
12.10 Qualitista
12.10.1 Qualitista Company Details
12.10.2 Company Description and Business Overview
12.10.3 Contact Center Quality Assurance Software Introduction
12.10.4 Qualitista Revenue in Contact Center Quality Assurance Software Business (2014-2019)
12.10.5 Qualitista Recent Development

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table
List of Tables and Figures

Table Contact Center Quality Assurance Software Key Market Segments
Table Key Players Contact Center Quality Assurance Software Covered
Table Global Contact Center Quality Assurance Software Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer On-premise Figures
Table Key Players of On-premise
Figuer Cloud-based Figures
Table Key Players of Cloud-based
Table Global Contact Center Quality Assurance Software Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Contact Center Quality Assurance Software Market Share by Application in 2018 & 2025
Figure Individual Case Studies
Figure Enterprise Case Studies
Figure Others Case Studies
Figure Contact Center Quality Assurance Software Report Years Considered
Figure Global Contact Center Quality Assurance Software Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Contact Center Quality Assurance Software Market Size by Regions 2019-2025 (Million US$)
Table Global Contact Center Quality Assurance Software Market Size by Regions 2019-2025 (Million US$)
Table Global Contact Center Quality Assurance Software Market Share by Regions 2014-2019
Figure Global Contact Center Quality Assurance Software Market Share by Regions 2014-2019
Figure Global Contact Center Quality Assurance Software Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Contact Center Quality Assurance Software Revenue by by Players (2014-2019) (Million US$)
Table Global Contact Center Quality Assurance Software Market Share by by Players (2014-2019)
Figure Global Contact Center Quality Assurance Software Market Share by by Players in 2018
Table Global Contact Center Quality Assurance Software by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Contact Center Quality Assurance Software Product/Solution/Service
Table Date of Enter into Contact Center Quality Assurance Software Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Contact Center Quality Assurance Software Market Size by Type (2014-2019) (Million US$)
Table Global Contact Center Quality Assurance Software Market Size Share by Type (2014-2019)
Figure Global Contact Center Quality Assurance Software Market Size Market Share by Type (2014-2019)
Table Global Contact Center Quality Assurance Software Market Size by Application (2014-2019) (Million US$)
Table Global Contact Center Quality Assurance Software Market Size Share by Application (2014-2019)
Figure Global Contact Center Quality Assurance Software Market Size Market Share by Application (2014-2019)
Figure Global Contact Center Quality Assurance Software Revenue Market Share by Application in 2018
Figure North America Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
Table North America Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
Table North America Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
Table North America Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
Table North America Contact Center Quality Assurance Software Market Share by Type 2014-2019
Table North America Contact Center Quality Assurance Software Market Size by Application 2014-2019 (Million US$)
Table North America Contact Center Quality Assurance Software Market Share by Application 2014-2019
Figure Europe Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
Table Europe Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
Table Europe Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
Table Europe Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
Table Europe Contact Center Quality Assurance Software Market Share by Type 2014-2019
Table Europe Contact Center Quality Assurance Software Market Size by Application 2014-2019 (Million US$)
Table Europe Contact Center Quality Assurance Software Market Share by Application 2014-2019
Figure China Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
Table China Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
Table China Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
Table China Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
Table China Contact Center Quality Assurance Software Market Share by Type 2014-2019
Table China Contact Center Quality Assurance Software Market Size by Application 2014-2019 (Million US$)
Table China Contact Center Quality Assurance Software Market Share by Application 2014-2019
Figure Japan Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
Table Japan Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
Table Japan Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
Table Japan Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
Table Japan Contact Center Quality Assurance Software Market Share by Type 2014-2019
Table Japan Contact Center Quality Assurance Software Market Size by Application 2014-2019 (Million US$)
Table Japan Contact Center Quality Assurance Software Market Share by Application 2014-2019
Figure Southeast Asia Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
Table Southeast Asia Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia Contact Center Quality Assurance Software Market Share by Type 2014-2019
Table Southeast Asia Contact Center Quality Assurance Software Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia Contact Center Quality Assurance Software Market Share by Application 2014-2019
Figure India Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
Table India Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
Table India Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
Table India Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
Table India Contact Center Quality Assurance Software Market Share by Type 2014-2019
Table India Contact Center Quality Assurance Software Market Size by Application 2014-2019 (Million US$)
Table India Contact Center Quality Assurance Software Market Share by Application 2014-2019
Figure Central & South America Contact Center Quality Assurance Software Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Contact Center Quality Assurance Software Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Contact Center Quality Assurance Software Market Share (2018-2019)
Table Central & South America Contact Center Quality Assurance Software Market Size by Type 2014-2019 (Million US$)
Table Central & South America Contact Center Quality Assurance Software Market Share by Type 2014-2019
Table Central & South America Contact Center Quality Assurance Software Market Size by Application 2014-2019 (Million US$)
Table Central & South America Contact Center Quality Assurance Software Market Share by Application 2014-2019
Table Talkdesk Company Details
Table Talkdesk Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
Figure Talkdesk Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
Table Talkdesk Recent Development
Table Arcaris Company Details
Table Arcaris Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
Figure Arcaris Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
Table Arcaris Recent Development
Table CloudTalk Company Details
Table CloudTalk Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
Figure CloudTalk Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
Table CloudTalk Recent Development
Table CallSource Company Details
Table CallSource Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
Figure CallSource Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
Table CallSource Recent Development
Table Scorebuddy Company Details
Table Scorebuddy Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
Figure Scorebuddy Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
Table Scorebuddy Recent Development
Table Adtrib Company Details
Table Adtrib Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
Figure Adtrib Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
Table Adtrib Recent Development
Table Aspect Software Company Details
Table Aspect Software Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
Figure Aspect Software Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
Table Aspect Software Recent Development
Table Enghouse Interactive Company Details
Table Enghouse Interactive Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
Figure Enghouse Interactive Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
Table Enghouse Interactive Recent Development
Table EvaluAgent Company Details
Table EvaluAgent Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
Figure EvaluAgent Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
Table EvaluAgent Recent Development
Table Qualitista Company Details
Table Qualitista Revenue in Contact Center Quality Assurance Software Business 2014-2019 (Million US$)
Figure Qualitista Revenue Growth Rate in Contact Center Quality Assurance Software Business (2014-2019)
Table Qualitista Recent Development
Table Global Contact Center Quality Assurance Software Market Size by Regions (Million US$) 2019-2025
Figure Global Contact Center Quality Assurance Software Market Size Share by Regions (2019-2025)
Figure Global Contact Center Quality Assurance Software Market Size Share by Regions in 2025
Figure North America Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
Figure Europe Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
Figure China Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
Figure Japan Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
Figure India Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Contact Center Quality Assurance Software Market Size Forecast (2019-2025)(Million USD)
Table Global Contact Center Quality Assurance Software Market Size by Product (2019-2025) (Million US$)
Figure Global Contact Center Quality Assurance Software Market Size by Product (2019-2025)
Figure Global Contact Center Quality Assurance Software Market Size by Product in 2025
Table Global Contact Center Quality Assurance Software Market Size by Application (2019-2025) (Million US$)
Figure Global Contact Center Quality Assurance Software Market Size by Application (2019-2025)
Figure Global Contact Center Quality Assurance Software Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
 

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Frequently Asked Questions

The report efficiently evaluates the market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competitive landscape of the industry.
The report efficiently evaluates the current market size and provides industry forecast. The market was valued at xx Million US$ in 2019, and is expected to grow at a CAGR of xx% during the period 2020-2027.
The report efficiently evaluates the current market size and provides forecast for the industry in terms of Value (US$ Mn) and Volume (Thousands Units).
Market is segmented by Types, Applications, Technology, End-use Industries, and Regions.
The report presents the current market size, and market forecast, market opportunities, key drivers and restraints, regulatory scenario, industry trend, PESTLE analysis, PORTER’s analysis, new product approvals/launch, promotion and marketing initiatives, pricing analysis, competitive landscape which help businesses in decision making. The analysis data is based on current and historical market trends which help in investment related decisions.
Custom research is crucial components of the business strategy which helps any organization to gain insight into specific business sector, aligned with specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.

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