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Telecom and IT industry

Intelligent Customer Service Market 2020 By Manufacturers, Regions, Type, And Application, Forecast To 2026

  • Code : SMI20259
  • Pages : 128
  • Date : Feb, 2020
  • Category : Telecom and IT
  • Publisher : SMI
  • Format : CMI Insight PPT FormatSMI Insight PDF Format

  • Purchase Options

 

Impact Analysis of Covid-19

The complete version of the REPORT will include the impact of the COVID-19, and anticipated change on the future outlook of the industry, by taking into the account the political, economic, social, and technological parameters.

Summary

The global Intelligent Customer Service Market is expected to witness a CAGR of xx% over the forecast period 2020-2026 and is expected to reach US$ xx million in 2026, from US$ xx million in 2019. 

The Intelligent Customer Service Market report highlights product development and growth strategies such as merger and acquisition adopted by market players along with SWOT Analysis, PEST and Porter’s Five Forces analyses of the Intelligent Customer Service Market, which highlight the strengths, weaknesses, opportunities, and commination of key companies. Moreover, the report offers two distinct market forecasts, one from the perspective of the producer and another from that of the consumer.

The various contributors involved in the value chain of the product include manufacturers, suppliers, distributors, intermediaries, and customers.

The Key Manufacturers covered in this Report:-

  • Microsoft
  • Dassault Systmes
  • IBM
  • Xiaoi Robot
  • Yunwen Technology
  • Google
  • Ipsoft
  • DigitalGenius
  • ultimate.ai
  • ThinkOwl
  • Agent.ai
  • Ada
  • Netomi
  • XiaoduoAI
  • Neteast
  • Baidu

By the Product Type, the market is primarily segmented into:

  • Cloud-Based
  • On-Premises

By Applications, the market is segmented into:

  • E-commerce
  • Finance
  • Government
  • Others

The Report covers the following Regions:

  • North America
    • United States
    • Canada
    • Mexico
  • Asia Pacific
    • China
    • Japan
    • South Korea
    • India
    • Australia
    • Indonesia
    • Thailand
    • Malaysia
    • Philippines
    • Vietnam
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Russia
  • Central & South America
    • Brazil
  • Middle East & Africa
    • Turkey
    • GCC Countries
    • Egypt
    • South Africa

Objective of the Intelligent Customer Service Market Report:

  • To assess the size of the market by value and volume
  • Analyze the Intelligent Customer Service Market in terms of regions and major countries
  • Highlight recent developments and trends in the market
  • Offer perceptive data regarding major market players in terms of key developments, strategies, and product portfolio
  • Determine share of the Intelligent Customer Service Market in terms of various segments such as by product type, application, and end-user
  • Offer accurate projection of the market for the forecast period using state-of –the-art tools and the current primary and secondary research approaches
  • Discuss major factors that impact growth of the Intelligent Customer Service Market

The Intelligent Customer Service Market engages the readers with all pivotal approaches to understand their position in the industry based on revenue or sales growth. The report efficiently evaluates the Intelligent Customer Service Market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competition in the market. The information in the report is backed by annual company reports, financial reports, press releases, regulatory databases, government documents, and statistical databases.

For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Key Stakeholders:

  • Material suppliers/wholesalers
  • Market Distributors/traders
  • Regulatory bodies
  • Research organizations, and consulting firms
  • Commercial research & developments (R&D)
  • Trade associations and industry bodies
  • Importers and exporters
  • End-use industries

Available Customizations:

Custom research is one of the most crucial components of the business strategy that helps an organization gain insight into specific business sector, aligned with its specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Intelligent Customer Service Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud-Based
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global Intelligent Customer Service Market Share by Application (2019-2025)
1.5.2 E-commerce
1.5.3 Finance
1.5.4 Government
1.5.5 Others
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Intelligent Customer Service Market Size
2.2 Intelligent Customer Service Growth Trends by Regions
2.2.1 Intelligent Customer Service Market Size by Regions (2019-2025)
2.2.2 Intelligent Customer Service Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porters Five Forces Analysis

3 Market Share by Key Players
3.1 Intelligent Customer Service Market Size by by Players
3.1.1 Global Intelligent Customer Service Revenue by by Players (2014-2019)
3.1.2 Global Intelligent Customer Service Revenue Market Share by by Players (2014-2019)
3.1.3 Global Intelligent Customer Service Market Concentration Ratio (CR5 and HHI)
3.2 Intelligent Customer Service Key Players Head office and Area Served
3.3 Key Players Intelligent Customer Service Product/Solution/Service
3.4 Date of Enter into Intelligent Customer Service Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Intelligent Customer Service Market Size by Type (2014-2019)
4.2 Global Intelligent Customer Service Market Size by Application (2014-2019)

5 North America
5.1 North America Intelligent Customer Service Market Size (2014-2019)
5.2 Intelligent Customer Service Key Players in North America
5.3 North America Intelligent Customer Service Market Size by Type
5.4 North America Intelligent Customer Service Market Size by Application

6 Europe
6.1 Europe Intelligent Customer Service Market Size (2014-2019)
6.2 Intelligent Customer Service Key Players in Europe
6.3 Europe Intelligent Customer Service Market Size by Type
6.4 Europe Intelligent Customer Service Market Size by Application

7 China
7.1 China Intelligent Customer Service Market Size (2014-2019)
7.2 Intelligent Customer Service Key Players in China
7.3 China Intelligent Customer Service Market Size by Type
7.4 China Intelligent Customer Service Market Size by Application

8 Japan
8.1 Japan Intelligent Customer Service Market Size (2014-2019)
8.2 Intelligent Customer Service Key Players in Japan
8.3 Japan Intelligent Customer Service Market Size by Type
8.4 Japan Intelligent Customer Service Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Intelligent Customer Service Market Size (2014-2019)
9.2 Intelligent Customer Service Key Players in Southeast Asia
9.3 Southeast Asia Intelligent Customer Service Market Size by Type
9.4 Southeast Asia Intelligent Customer Service Market Size by Application

10 India
10.1 India Intelligent Customer Service Market Size (2014-2019)
10.2 Intelligent Customer Service Key Players in India
10.3 India Intelligent Customer Service Market Size by Type
10.4 India Intelligent Customer Service Market Size by Application

11 Central & South America
11.1 Central & South America Intelligent Customer Service Market Size (2014-2019)
11.2 Intelligent Customer Service Key Players in Central & South America
11.3 Central & South America Intelligent Customer Service Market Size by Type
11.4 Central & South America Intelligent Customer Service Market Size by Application

12 International Players Profiles
12.1 Microsoft
12.1.1 Microsoft Company Details
12.1.2 Company Description and Business Overview
12.1.3 Intelligent Customer Service Introduction
12.1.4 Microsoft Revenue in Intelligent Customer Service Business (2014-2019))
12.1.5 Microsoft Recent Development
12.2 Dassault Systmes
12.2.1 Dassault Systmes Company Details
12.2.2 Company Description and Business Overview
12.2.3 Intelligent Customer Service Introduction
12.2.4 Dassault Systmes Revenue in Intelligent Customer Service Business (2014-2019)
12.2.5 Dassault Systmes Recent Development
12.3 IBM
12.3.1 IBM Company Details
12.3.2 Company Description and Business Overview
12.3.3 Intelligent Customer Service Introduction
12.3.4 IBM Revenue in Intelligent Customer Service Business (2014-2019)
12.3.5 IBM Recent Development
12.4 Xiaoi Robot
12.4.1 Xiaoi Robot Company Details
12.4.2 Company Description and Business Overview
12.4.3 Intelligent Customer Service Introduction
12.4.4 Xiaoi Robot Revenue in Intelligent Customer Service Business (2014-2019)
12.4.5 Xiaoi Robot Recent Development
12.5 Yunwen Technology
12.5.1 Yunwen Technology Company Details
12.5.2 Company Description and Business Overview
12.5.3 Intelligent Customer Service Introduction
12.5.4 Yunwen Technology Revenue in Intelligent Customer Service Business (2014-2019)
12.5.5 Yunwen Technology Recent Development
12.6 Google
12.6.1 Google Company Details
12.6.2 Company Description and Business Overview
12.6.3 Intelligent Customer Service Introduction
12.6.4 Google Revenue in Intelligent Customer Service Business (2014-2019)
12.6.5 Google Recent Development
12.7 Ipsoft
12.7.1 Ipsoft Company Details
12.7.2 Company Description and Business Overview
12.7.3 Intelligent Customer Service Introduction
12.7.4 Ipsoft Revenue in Intelligent Customer Service Business (2014-2019)
12.7.5 Ipsoft Recent Development
12.8 DigitalGenius
12.8.1 DigitalGenius Company Details
12.8.2 Company Description and Business Overview
12.8.3 Intelligent Customer Service Introduction
12.8.4 DigitalGenius Revenue in Intelligent Customer Service Business (2014-2019)
12.8.5 DigitalGenius Recent Development
12.9 ultimate.ai
12.9.1 ultimate.ai Company Details
12.9.2 Company Description and Business Overview
12.9.3 Intelligent Customer Service Introduction
12.9.4 ultimate.ai Revenue in Intelligent Customer Service Business (2014-2019)
12.9.5 ultimate.ai Recent Development
12.10 ThinkOwl
12.10.1 ThinkOwl Company Details
12.10.2 Company Description and Business Overview
12.10.3 Intelligent Customer Service Introduction
12.10.4 ThinkOwl Revenue in Intelligent Customer Service Business (2014-2019)
12.10.5 ThinkOwl Recent Development
12.11 Agent.ai
12.12 Ada
12.13 Netomi
12.14 XiaoduoAI
12.15 Neteast
12.16 Baidu

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Product (2019-2025)
13.2 Market Size Forecast by Application (2019-2025)
13.3 Market Size Forecast by Regions
13.4 North America
13.5 Europe
13.6 China
13.7 Japan
13.8 Southeast Asia
13.9 India
13.10 Central & South America

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
15.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

List of Table
List of Tables and Figures

Table Intelligent Customer Service Key Market Segments
Table Key Players Intelligent Customer Service Covered
Table Global Intelligent Customer Service Market Size Growth Rate by Type 2018-2025 (Million US$)
Figuer Cloud-Based Figures
Table Key Players of Cloud-Based
Figuer On-Premises Figures
Table Key Players of On-Premises
Table Global Intelligent Customer Service Market Size Growth by Application 2019-2025 (Million US$)
Figure Global Intelligent Customer Service Market Share by Application in 2018 & 2025
Figure E-commerce Case Studies
Figure Finance Case Studies
Figure Government Case Studies
Figure Others Case Studies
Figure Intelligent Customer Service Report Years Considered
Figure Global Intelligent Customer Service Market Size and Growth Rate 2014-2025 (Million US$)
Table Global Intelligent Customer Service Market Size by Regions 2019-2025 (Million US$)
Table Global Intelligent Customer Service Market Size by Regions 2019-2025 (Million US$)
Table Global Intelligent Customer Service Market Share by Regions 2014-2019
Figure Global Intelligent Customer Service Market Share by Regions 2014-2019
Figure Global Intelligent Customer Service Market Share by Regions in 2018
Table Market Top Trends
Table Key Drivers: Impact Analysis (2019-2025)
Table Key Challenges
Figure PORTER'S FIVE FORCES ANALYSIS
Table Global Intelligent Customer Service Revenue by by Players (2014-2019) (Million US$)
Table Global Intelligent Customer Service Market Share by by Players (2014-2019)
Figure Global Intelligent Customer Service Market Share by by Players in 2018
Table Global Intelligent Customer Service by Players Market Concentration Ratio (CR5 and HHI)
Table Key Players Head office and Area Served
Table Key Players Intelligent Customer Service Product/Solution/Service
Table Date of Enter into Intelligent Customer Service Market
Table Mergers & Acquisitions, Expansion Plans
Table Global Intelligent Customer Service Market Size by Type (2014-2019) (Million US$)
Table Global Intelligent Customer Service Market Size Share by Type (2014-2019)
Figure Global Intelligent Customer Service Market Size Market Share by Type (2014-2019)
Table Global Intelligent Customer Service Market Size by Application (2014-2019) (Million US$)
Table Global Intelligent Customer Service Market Size Share by Application (2014-2019)
Figure Global Intelligent Customer Service Market Size Market Share by Application (2014-2019)
Figure Global Intelligent Customer Service Revenue Market Share by Application in 2018
Figure North America Intelligent Customer Service Market Size 2014-2019 (Million US$)
Table North America Key Players Intelligent Customer Service Revenue (2018-2019) (Million US$)
Table North America Key Players Intelligent Customer Service Market Share (2018-2019)
Table North America Intelligent Customer Service Market Size by Type 2014-2019 (Million US$)
Table North America Intelligent Customer Service Market Share by Type 2014-2019
Table North America Intelligent Customer Service Market Size by Application 2014-2019 (Million US$)
Table North America Intelligent Customer Service Market Share by Application 2014-2019
Figure Europe Intelligent Customer Service Market Size 2014-2019 (Million US$)
Table Europe Key Players Intelligent Customer Service Revenue (2018-2019) (Million US$)
Table Europe Key Players Intelligent Customer Service Market Share (2018-2019)
Table Europe Intelligent Customer Service Market Size by Type 2014-2019 (Million US$)
Table Europe Intelligent Customer Service Market Share by Type 2014-2019
Table Europe Intelligent Customer Service Market Size by Application 2014-2019 (Million US$)
Table Europe Intelligent Customer Service Market Share by Application 2014-2019
Figure China Intelligent Customer Service Market Size 2014-2019 (Million US$)
Table China Key Players Intelligent Customer Service Revenue (2018-2019) (Million US$)
Table China Key Players Intelligent Customer Service Market Share (2018-2019)
Table China Intelligent Customer Service Market Size by Type 2014-2019 (Million US$)
Table China Intelligent Customer Service Market Share by Type 2014-2019
Table China Intelligent Customer Service Market Size by Application 2014-2019 (Million US$)
Table China Intelligent Customer Service Market Share by Application 2014-2019
Figure Japan Intelligent Customer Service Market Size 2014-2019 (Million US$)
Table Japan Key Players Intelligent Customer Service Revenue (2018-2019) (Million US$)
Table Japan Key Players Intelligent Customer Service Market Share (2018-2019)
Table Japan Intelligent Customer Service Market Size by Type 2014-2019 (Million US$)
Table Japan Intelligent Customer Service Market Share by Type 2014-2019
Table Japan Intelligent Customer Service Market Size by Application 2014-2019 (Million US$)
Table Japan Intelligent Customer Service Market Share by Application 2014-2019
Figure Southeast Asia Intelligent Customer Service Market Size 2014-2019 (Million US$)
Table Southeast Asia Key Players Intelligent Customer Service Revenue (2018-2019) (Million US$)
Table Southeast Asia Key Players Intelligent Customer Service Market Share (2018-2019)
Table Southeast Asia Intelligent Customer Service Market Size by Type 2014-2019 (Million US$)
Table Southeast Asia Intelligent Customer Service Market Share by Type 2014-2019
Table Southeast Asia Intelligent Customer Service Market Size by Application 2014-2019 (Million US$)
Table Southeast Asia Intelligent Customer Service Market Share by Application 2014-2019
Figure India Intelligent Customer Service Market Size 2014-2019 (Million US$)
Table India Key Players Intelligent Customer Service Revenue (2018-2019) (Million US$)
Table India Key Players Intelligent Customer Service Market Share (2018-2019)
Table India Intelligent Customer Service Market Size by Type 2014-2019 (Million US$)
Table India Intelligent Customer Service Market Share by Type 2014-2019
Table India Intelligent Customer Service Market Size by Application 2014-2019 (Million US$)
Table India Intelligent Customer Service Market Share by Application 2014-2019
Figure Central & South America Intelligent Customer Service Market Size 2014-2019 (Million US$)
Table Central & South America Key Players Intelligent Customer Service Revenue (2018-2019) (Million US$)
Table Central & South America Key Players Intelligent Customer Service Market Share (2018-2019)
Table Central & South America Intelligent Customer Service Market Size by Type 2014-2019 (Million US$)
Table Central & South America Intelligent Customer Service Market Share by Type 2014-2019
Table Central & South America Intelligent Customer Service Market Size by Application 2014-2019 (Million US$)
Table Central & South America Intelligent Customer Service Market Share by Application 2014-2019
Table Microsoft Company Details
Table Microsoft Revenue in Intelligent Customer Service Business 2014-2019 (Million US$)
Figure Microsoft Revenue Growth Rate in Intelligent Customer Service Business (2014-2019)
Table Microsoft Recent Development
Table Dassault Systmes Company Details
Table Dassault Systmes Revenue in Intelligent Customer Service Business 2014-2019 (Million US$)
Figure Dassault Systmes Revenue Growth Rate in Intelligent Customer Service Business (2014-2019)
Table Dassault Systmes Recent Development
Table IBM Company Details
Table IBM Revenue in Intelligent Customer Service Business 2014-2019 (Million US$)
Figure IBM Revenue Growth Rate in Intelligent Customer Service Business (2014-2019)
Table IBM Recent Development
Table Xiaoi Robot Company Details
Table Xiaoi Robot Revenue in Intelligent Customer Service Business 2014-2019 (Million US$)
Figure Xiaoi Robot Revenue Growth Rate in Intelligent Customer Service Business (2014-2019)
Table Xiaoi Robot Recent Development
Table Yunwen Technology Company Details
Table Yunwen Technology Revenue in Intelligent Customer Service Business 2014-2019 (Million US$)
Figure Yunwen Technology Revenue Growth Rate in Intelligent Customer Service Business (2014-2019)
Table Yunwen Technology Recent Development
Table Google Company Details
Table Google Revenue in Intelligent Customer Service Business 2014-2019 (Million US$)
Figure Google Revenue Growth Rate in Intelligent Customer Service Business (2014-2019)
Table Google Recent Development
Table Ipsoft Company Details
Table Ipsoft Revenue in Intelligent Customer Service Business 2014-2019 (Million US$)
Figure Ipsoft Revenue Growth Rate in Intelligent Customer Service Business (2014-2019)
Table Ipsoft Recent Development
Table DigitalGenius Company Details
Table DigitalGenius Revenue in Intelligent Customer Service Business 2014-2019 (Million US$)
Figure DigitalGenius Revenue Growth Rate in Intelligent Customer Service Business (2014-2019)
Table DigitalGenius Recent Development
Table ultimate.ai Company Details
Table ultimate.ai Revenue in Intelligent Customer Service Business 2014-2019 (Million US$)
Figure ultimate.ai Revenue Growth Rate in Intelligent Customer Service Business (2014-2019)
Table ultimate.ai Recent Development
Table ThinkOwl Company Details
Table ThinkOwl Revenue in Intelligent Customer Service Business 2014-2019 (Million US$)
Figure ThinkOwl Revenue Growth Rate in Intelligent Customer Service Business (2014-2019)
Table ThinkOwl Recent Development
Table Agent.ai Company Details
Table Ada Company Details
Table Netomi Company Details
Table XiaoduoAI Company Details
Table Neteast Company Details
Table Baidu Company Details
Table Global Intelligent Customer Service Market Size by Regions (Million US$) 2019-2025
Figure Global Intelligent Customer Service Market Size Share by Regions (2019-2025)
Figure Global Intelligent Customer Service Market Size Share by Regions in 2025
Figure North America Intelligent Customer Service Market Size Forecast (2019-2025)(Million USD)
Figure Europe Intelligent Customer Service Market Size Forecast (2019-2025)(Million USD)
Figure China Intelligent Customer Service Market Size Forecast (2019-2025)(Million USD)
Figure Japan Intelligent Customer Service Market Size Forecast (2019-2025)(Million USD)
Figure Southeast Asia Intelligent Customer Service Market Size Forecast (2019-2025)(Million USD)
Figure India Intelligent Customer Service Market Size Forecast (2019-2025)(Million USD)
Figure Central & South America Intelligent Customer Service Market Size Forecast (2019-2025)(Million USD)
Table Global Intelligent Customer Service Market Size by Product (2019-2025) (Million US$)
Figure Global Intelligent Customer Service Market Size by Product (2019-2025)
Figure Global Intelligent Customer Service Market Size by Product in 2025
Table Global Intelligent Customer Service Market Size by Application (2019-2025) (Million US$)
Figure Global Intelligent Customer Service Market Size by Application (2019-2025)
Figure Global Intelligent Customer Service Market Size by Application in 2025
Table Research Programs/Design for This Report
Figure Bottom-up and Top-down Approaches for This Report
Figure Data Triangulation
Table Key Data Information from Secondary Sources
Table Key Data Information from Primary Sources
 

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Frequently Asked Questions

The report efficiently evaluates the market from various dimensions to deliver an end-product that is informative, elaborate, and accurate and includes detailed market segmentation, regional analysis, and competitive landscape of the industry.
The report efficiently evaluates the current market size and provides industry forecast. The market was valued at xx Million US$ in 2019, and is expected to grow at a CAGR of xx% during the period 2020-2027.
The report efficiently evaluates the current market size and provides forecast for the industry in terms of Value (US$ Mn) and Volume (Thousands Units).
Market is segmented by Types, Applications, Technology, End-use Industries, and Regions.
The report presents the current market size, and market forecast, market opportunities, key drivers and restraints, regulatory scenario, industry trend, PESTLE analysis, PORTER’s analysis, new product approvals/launch, promotion and marketing initiatives, pricing analysis, competitive landscape which help businesses in decision making. The analysis data is based on current and historical market trends which help in investment related decisions.
Custom research is crucial components of the business strategy which helps any organization to gain insight into specific business sector, aligned with specific area of interest. Thus, SMI offers more accurate, pragmatic, and actionable information specifically tailored to suit your business needs.

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